SolarAPP Privacy Policy

Effective April 14, 2020.

This Privacy Policy explains how Alliance for Sustainable Energy, LLC ("Alliance", "we", or "us") collects, uses, and shares information about you when you use the solarapp.nrel.gov webpage ("Website") or when you otherwise interact with us or receive a communication from us.

If you do not agree with our policies and practices, your choice is not to use the Website. By using the Website, you consent to the privacy practices described in this Privacy Policy. By providing any information discussed herein, you are representing and warranting to Alliance that you are authorized to disclose such information for the purposes set forth in this Privacy Policy.

Unless otherwise stated herein, and/or unless you choose to provide such information to us, we collect no personal information about you or other information from you when you visit or use this Website. Furthermore, unless otherwise stated herein, we will not sell or otherwise share any personal information about you or other information received from you with any third parties.

Types of Information Collected and How It is Handled

  1. We collect and store certain information automatically. This information includes:

    The Internet Protocol (IP) address of the domain from which you access the internet (i.e. 123.456.789.012) whether yours individually or provided as a proxy by your Internet Service Provider (ISP); the date and time you access the Website; the pages you peruse (recorded by the text and graphics files that compose that page) and, the internet address of the website from which you linked directly to our Website.

    We may use the summary statistics to help us make this Website more useful to visitors, such as assessing what information is of most and least interest to visitors, and for other purposes such as determining the Website’s technical design specifications and identifying system performance or problem areas. This information is shared with the support staff of this Website and is used only as a source of anonymous statistical information.

  2. To create an account, you must provide your first and last name, a username and password for your account, your email address, the business license number(s) for your organization, and the name and business address of your organization.

    We use this information to maintain the security of the Website, to ensure you are authorized to access and use restricted portions of this Website, and to manage your account and our relationship with you. We also provide some or all of this information to third parties with legitimate business interests, including to the governmental jurisdiction in which you apply, via this website, for a permit to construct, install, and/or operate a residential solar panel system (a "PV Permit")). The governmental jurisdiction may or may not make this information available to the public to comply with its open records policies.

  3. To apply for a PV Permit, you must provide information about the project for which you are applying, including an address at which the project will take place, a jurisdiction in which the project exists, and technical specifications regarding the project (e.g., generation capacity, structural details, components or systems included, etc.).

    We use this information in determining whether or not to issue the requested PV Permit. We also provide some or all of this information to third parties with legitimate business interests, including to the governmental jurisdiction in which the project. The governmental jurisdiction may or may not make this information available to the public to comply with its open records policies.

  4. You may choose to provide us with other information, such as in an e-mail message containing your comments or questions.

    We use this information to improve our service to you, revise or update the Website, or to respond to your request. There are times when your message is forwarded, as e-mail, to other Alliance employees who may be better able to help you or who are responsible for maintaining the Website.

Situations When Disclosure of Data May Occur

Notwithstanding anything to the contrary herein, we reserve the right to disclose your information that we believe, in good faith, is appropriate or necessary to (i) take precautions against liability, (ii) protect ourselves and others from fraudulent, abusive, or unlawful uses or activity, (iii) investigate and defend ourselves against any third-party claims or allegations, (iv) protect the security or integrity of the Website and any facilities or equipment used to make the Website available, (v) protect our property or other legal rights (including, but not limited to, enforcement of our agreements), or the rights, property, or safety of others, or (vi) comply with the audit, inspection, and copying requirements of our Prime Contract with the United States Government.

We also may disclose your information as may be described in a notice to you at the time the information is collected, or in any other manner to which you consent. We will attempt to inform you of how we are going to use your information. We will achieve this through this Privacy Policy and by informing you how your information is used each time we collect it.

Changing Data Provided

You may, of course, decline to share certain information with us, in which case we may not be able to provide all features and functionality of the Website to you. You may update, correct, or delete your account at any time. If you wish to access or amend any other information we hold about you, or request that we delete any information about you that we have obtained through the Website, you may submit your request by contacting at us at SolarAPP@nrel.gov. Requests are subject to verification of identity. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Timeline of Storing of Data

We will attempt to keep your data for no longer than necessary. The length of time we retain it will depend on any legal obligations we have (such as governmental reporting purposes), the nature of any contracts we have in place with you, the existence of your consent and/or our legitimate business interests.

Privacy Policy Subject to Change

Alliance may make changes to this Privacy Policy from time to time. If we make changes, we will post the amended Privacy Policy to this Website and update the Effective Date above. By continuing to access or use the Website on or after the Effective Date of the revised Privacy Policy, you agree to be bound by the revised Privacy Policy. If you do not agree to the revised Privacy Policy, you must stop accessing and using the Website before the changes become effective. You are responsible for checking the Privacy Policy for changes and your continued use of the Website constitutes acceptance of updated Privacy Policy.

General

Capitalized terms used but not defined in this Privacy Policy have the meanings given to them in the Terms of Use.